ACCRIN Customer Service Standards
We have standards in place to tell you what level of service you can expect from us. These also tell you what we expect from you.
We want to give you the best service possible and these standards will help us to deliver a high level of service to all our Training Providers and their Participants.
The following standards indicate the minimum level of service which our customers can expect.
1. Our commitment to you
►We will deal with your enquiry quickly.
►We will give you an excellent service.
►We will work with you to sort out a problem, if any.
If you need to contact us, please be reassured that we are committed to the following principles:
►Being open and responsive to the needs of our Training Providers and their Participants.
►Consulting with our customers, learning from their views, and obtaining feedback on our services
►Investing in our staff so that they are equipped to serve you better
When you write to us:
►Email: We will acknowledge your email or web form and will reply within 2 working days. If the matter is complex, and your email cannot be answered within 2 working days, we will inform you of how long it will take for us to answer.
►Letter or fax: We will reply to your letter or fax within 2 working days of receipt. If the matter is complex, and your letter or fax cannot be answered within 2 working days, we will inform you of how long it will take for us to answer.
►We will avoid jargon, and do our best to explain things clearly.
3. How you can help
In order to ensure that we are meeting the above standards and providing you with a quality customer experience, you can help us by:
►Telling us if we have exceeded your expectations or have not delivered a service to your satisfaction
►Informing us of any changes to circumstances such as address, status and contact numbers
►Treating our staff with courtesy and politeness